Returns & Refunds

At MONTRE, we want you to feel confident with every order. If something isn’t right, our returns process is designed to be straightforward.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn, unused and in their original condition
  • Free from marks, damage, odours or signs of wear
  • Returned with all original tags and packaging where applicable

Items that do not meet these conditions may not be eligible for a refund.

Starting a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The email address used to place your order
  • The item(s) you wish to return
  • Your reason for returning

We’ll provide you with the relevant return instructions.

Please do not send an item back without first contacting us.

Return Shipping

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked shipping service, as MONTRE cannot be responsible for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times can vary depending on your bank or payment provider.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the issue so our team can resolve it quickly.

Where confirmed, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Exchanges

If you need a different size or colour, please contact our support team.

Availability cannot be guaranteed, particularly during periods of limited stock.

Final Sale & Non-Returnable Items

Certain items may be marked as Final Sale and may not qualify for discretionary returns, except where required by law or where the item is faulty.

Any exclusions will be clearly stated before purchase.

Your Consumer Rights

Nothing in this policy limits or removes any statutory rights you may have under applicable consumer protection law.

Need Help?

For any return, refund or order-related questions, please contact the MONTRE Customer Support Team and include your order number so we can assist you promptly.